DESIGN ATELIER VAN DEN BOORN
Registered at the Dutch Chamber of Commerce under number 74273302.
The following conditions regulate the sale of products featured on this website by our company:
DESIGN ATELIER VAN DEN BOORN
Registered at the Dutch Chamber of Commerce under number 74273302 and with VAT Number NL204426315B01
Customer: a natural person who is of legal age and who is not acting within the context of practising a profession or conducting a business, with whom DAVDB concludes an Agreement.
Order: an agreement between DAVDB and the customer made for the delivery of one or more products, which DAVDB accepted as such.
Product: a DAVDB product that DAVDB offers on the website for sale.
Below, we invite you to review the terms and conditions which regulate the purchase of DAVDB products via www.pourproduct.com. These terms and conditions apply to all orders placed on the website by customers worldwide. DAVDB reserves the right to update these terms and conditions from time to time. If you have any queries regarding the Terms & Conditions, please contact our Support desk.
3. ORDERS ON THE WEBSITE
3.1. Availability of the service
DAVDB offers free worldwide shipping. Before placing an order on our website, please make sure that you are:
– over 16 years old
– a consumer and not a professional reseller
3.2. Purchase procedure
When you submit an order we will send you an e-mail confirming that the order has been received (“Order Confirmation”). At this point, the agreement to deliver the ordered product is accepted by DAVDB. As a consequence a contract, containing these terms and conditions, comes into existence and is binding between the customer and DAVDB.
If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, DAVDB advises the customer to contact our Support desk.
3.3. Refusal of order
Whilst we will use our reasonable endeavours to process all the orders submitted to us, DAVDB reserves the right not to accept your order for any reason. DAVDB also reserves the right to cancel a Contract in the following situations, without the obligation to compensate the buyer for any losses other than a refund of the amount received from the buyer:
– in exceptional circumstances that the product appears to be not available or not in stock after we have sent you an order confirmation
– your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
– we have reason to believe the customer is under 16 years old;
– we have reason to believe that the customer is a reseller;
– in the event of misspelling, pricing or other errors or mistakes in the Website information;
– we could not deliver to the address provided by you;
– due to an event outside our control (see art. 8: ‘Force Majeure’)
4. PRICE AND PAYMENT
4.1. Payment and currency
DAVDB allows users to modify the destination country by changing the country flag. If the customer changes the country flag, the currency in which the prices are displayed may vary.
4.2. Value Added Tax (VAT)
All stated prices on our website are final prices. Including all taxes, duties and costs associated with transporting the goods.
4.3. Guaranteed Price
DAVDB is not obliged to fulfil and/or deliver an order, in case of an error in the presentation of the product or an error in the wording of the specifications of the product and i) it should have been clear to the buyer that the error was a typographical error or ii) in case it should have been clear to the buyer that in the circumstances at hand, it would not be reasonable to expect that the product could be available at the presented price level or with the presented specifications.
4.4. Payment methods
DAVDB offers a wide variety of payment methods. Our safe payment methods include, amongst others: Visa, MasterCard, American Express, Maestro, IDEAL and Paypal.
For all payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the customer is correct.
4.5. Payment security
In order to offer maximum security in the payment system, DAVDB uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity.
4.6. Purchase limit
DAVDB does not permit the purchase of DAVDB products for subsequent resale. Consequently, it is not possible to order more than 9 items at once. Customers who wish to make purchases in excess of this quantity are asked to contact our support department at firstname.lastname@example.org, who will assist you in making the desired purchase.
Delivery of items purchased at our website will be carried out via the postal services and their partners around the world.
In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must fill the address form correctly and it is advisable to leave a contact telephone number in the corresponding field.
Once the order has been handed over to the carrier, DAVDB will send customers a track and trace code, allowing them to track the order from their computer at any moment until final reception.
5.1. Delivery terms
DAVDB will try everything within its capacities to deliver the order within the expected delivery terms at the delivery address. The customer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the customer), DAVDB cannot be held responsible for the (partial) loss of the shipment. In case DAVDB needs additional information regarding a delivery address, the customer may be approached by us to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.
All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc.) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms.
5.2. Damaged, incomplete or wrong product(s)
In case a product has been delivered to the customer in damaged or incomplete state, the customer must inform the DAVDB customer care team as soon as possible (within 24 hours after receiving the order) by e-mail or telephone. Subsequently, DAVDB will properly deal with the matter at hand; the customer must always inform ROSEFIELD in the aforementioned situation(s) and wait for the instructions of the DAVDB customer support team. A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of our support team, cannot claim the costs he/she made at DAVDB (nor hold DAVDB responsible for the return shipment that took place without prior consent of DAVDB).
In case the customer receives a product that the customer did not order, the buyer must inform DAVDB as soon as possible (within 24 hours after receiving the order). The customer must take care of the return shipment of such a product after receiving return instructions from DAVDB and DAVDB will bear the costs of this shipment and must subsequently take care of the shipment of the correct product to the customer.
5.3. Missing items
In case the order that has been shipped or is being shipped by DAVDB to the customer is missing, went missing, or in case the customer claims that he/she did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer must fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), DAVDB will either refund the customer or try to re-ship the ordered product.
In case a shipment has not been delivered at the delivery address (or pick-up point) of the customer after 14 days, the customer has the obligation to inform the DAVDB support team by e-mail within 14 days i.e, ultimately 28 days after the shipment date).
6. EXCHANGES AND RETURNS
Any purchase made through the website www.pourproduct.com may be returned up to 20 days from receiving the order, without stating a reason (please note the above mentioned exception: in case a product is damaged or incomplete, the buyer has the obligation to inform the DAVDB support team by e-mail and to await further instructions).
The right to return the product only applies in the case that the product and its original packaging can be returned in the same state as when received. The customer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product.
The buyer is responsible for the return shipment of his/her order and bears all the risks related to the return shipment. DAVDB advises the customers to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example, in case no valid signature can be shown by the carrier), the customer then has the option to hold the carrier liable. The customer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The customer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.
The shipment costs for a return shipment within the trial period and the shipment costs for a return shipment for a warranty request or repair request (for defects occuring after the customer has used the product), are borne by the customer. In case of a revocation by the customer within the trial period, DAVDB will credit the customer within 14 days after receiving the return shipment (no credit applies for costs of the return shipment). Any credit due as a result of a returned product, will be credited to the account that the customer used to pay the original order.
7. WARRANTY AND REPAIR
DAVDB offers a warranty of 30 days from the date of purchase. The 30 days warranty on a Pōur product guarantees the customer that the product meets the standards of usability, reliability and durability. The warranty does not apply to:
– damages as a result of inattention or improper usage such as scratching, bouncing, falling
– failure or damage caused by unjustifiable repair or modification performed by a prior party without prior written permission by DAVDB
– failure or damage caused by fire or water (all contact with water should be avoided)
– Esthetic changes that occur during normal wear and tear and aging (e.g. alteration of the color of the strap, scratches on the case and/or crystal and peeling of the plating on the case)
– battery replacement, also during the warranty term
In case of questions regarding returns and warranty, the customer can always contact the DAVDB support team via email@example.com.
8. FORCE MAJEURE
DAVDB shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
9. PERSONAL DATA AND PRIVACY
DAVDB complies with the privacy regulations, as recorded in the “Wet Bescherming Persoonsgegevens” (the “Dutch Personal Data Protection Act”). The customer, for example, always has the possibility to see, to amend or to delete his/her personal data, by logging into his/her account on www.pourproduct.com.
DAVDB will store the data entered by the customer in a file. The data will be used for the purpose of fulfilling the customer’s order and will be stored as long as is necessary in order to deal with possible issues regarding the fulfilment of the order. DAVDB guarantees that all personal data will be handled with care. The customer’s personal data will not be shared with any third party, except for purposes of fulfilling the order or for repair purposes. DAVDB is allowed to use the customers’ data to advertise products to the customer.
10. APPLICABLE LAWS
Dutch law applies to all agreements and legal relationships between DAVDB and the customer, regardless the country from which the customer places an order and regardless the country to which the order will be shipped.
11. GIFT CODES
Promotions/offers using gift codes may not be used in combination with existing promotions/offers. As example, gift codes are not valid on Gift Boxes where an existing discount is already applied (unless stated otherwise). Codes can not be used on previously placed orders and are not transferable or redeemable for cash or credit. To apply a promo code, you must enter it prior to completing the order.
-Last updated May 2019-
We offer worldwide shipment.
See below f or the estimated time of delivery:
DESTINATION EXPRESS PRICE EXPRESS DELIVERY
Netherlands 1 – 4 working days – free delivery + €50
Within Europe 1 – 7 working days – free delivery + €50
Rest of the world 2 – 10 working days
All purchases from Pōur can be returned within a 10-days trial period, starting the day of receiving the order, without stating a reason. Please, see our Terms and Conditions for more information.
All items returned within the 10-days trial period must be in the same condition in which they were received. The returned products will be carefully examined, as they must be unworn and in their original packaging- containing all accessories of the packaging.
In case the product is received broken or damaged, the buyer is obliged to inform us immediately and we will send further instruction of how to proceed.
We kindly ask you to contact firstname.lastname@example.org with your order number, where we will make sure that you receive all of the instructions, as well as a shipping label to return the product back to us. Once we have received it, we will process your return and complete your refund or replacement within 7 business days.